Workplace Incivility as an Extensively Used, But Seldom Defined Concept in Nursing

Authors

1 1Department of Medical-Surgical Nursing and Operating Room, Faculty of Nursing & Midwifery, Tabriz University of Medical Sciences, Tabriz, Iran

2 2Department of Health Services Management, Tabriz Health Services Management Research Centr, Iranian Center of Excellence in Health Management, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran

3 3Center of Qualitative Studies, Tabriz University of Medical Sciences, Tabriz, Iran

4 4Department of Psychiatric Nursing, Faculty of Nursing & Midwifery, Tabriz University of Medical Sciences, Tabriz, Iran

10.5812/nmsjournal.41029

Abstract

Background Incivility is a prevalent and on rise, but yet vague problem in healthcare settings. Objectives This study aimed to explore the perception of nurses about workplace incivility via description of actual experiences. Methods This is a qualitative study with a content analysis approach. Participants were 34 nurses selected through purposive sampling. The data was collected using semi-structured interviews and field notes in training hospitals in Iran. The rigor of the study was established by principles of credibility, transferability, dependability, and confirmability. Results Data analysis resulted in 975 codes. The classification of the codes resulted in 3 themes. Missed ring in system, working in the shadow of fear, and being scapegoats are the main features to describe the meaning of workplace incivility from the nurses’ perspective. Conclusions The finding provided basic information to understand the meaning of incivility. Based on the finding, invisibility, unsafe environment, and the carelessness of the other personnel may be perceived as incivility.

Keywords

Files

Share

How to cite

Statistics